Shipping
Shipping in Canada
We ship across Canada from our warehouse in Brampton, Ontario.
- Orders $100 and up (before tax): free shipping. Choose the free shipping option at checkout.
- Orders under $100: $10 flat rate to most of Canada.
The fine print on free shipping
- We choose the most economical carrier for free shipping orders, and free shipping covers shipping charges up to $50.
- It doesn't apply to bulk or custom orders with discounted pricing.
- Some larger items ship at a separate heavy-item rate, shown at checkout. Shipments of 50 kg or more may go by freight.
When your order ships
We aim to ship every order within 24 hours, and almost all go out within 24 to 48 hours. If anything holds up your order, we'll let you know.
Once it ships, you'll get an email with your tracking number. A few options, like envelopes, don't include tracking.
Orders ship with no signature required unless you ask for one (extra charges may apply).
Missed or refused deliveries
If a package is refused, or can't be delivered because no one is there to receive it, the courier sends it back to us. We'll contact you to sort it out, and the cost of the return and re-shipping is charged to you. Please make sure someone can receive the package, or pick it up from your local post office or courier depot before it's sent back.
Extra charges caused by an incorrect or incomplete address are also the customer's responsibility.
Sold-out products
Our online store is synced with our warehouse, so if you can order it, we have it. In the rare case the sync fails and an item is out of stock, we'll offer an alternative or a refund, ship what's in stock right away, and send the rest as soon as it's back.
Sold-out items are usually back within 1 to 4 weeks. Contact us if you're waiting on something specific.